Delivery & Returns

Same-Day Local Delivery, with our own drivers

We offer free same-day delivery on all orders made before 10 am Monday to Friday. Any orders made Saturday or Sunday (or public holidays) will be made the next working day! We will notify you at every step so you know when your delivery will arrive.

Outside our local delivery area

For deliveries outside of our local delivery area, we use DPD at a charge of £6.99. For all in-stock items, we aim to dispatch the same day (Monday to Friday), but please allow 1-3 days for delivery, depending on the item.

Please also note that large, bulky items are charged at an extra fee of £3.99 per item. With some large, bulky items (like hay) or frozen items, delivery is not offered outside of our local delivery area. If you have these items within your basket and have no shipping options available to you, please remove these items from your cart to proceed to checkout.

Pick your dispatch date

Pick your dispatch date during checkout. We will dispatch on that date, leaving it in a safe space if out!

Environmental considerations

We want to be as green as possible:

• Packaging – We will not use any extra packaging where possible. We will deliver items loose, which not only benefits the environment but also reduces the amount of waste you have to dispose of. We will even collect freezer boxes on our next delivery if we need to leave them with you on your delivery!
• First attempt delivery – We aim to reduce fuel usage and hassle for you by always attempting a first attempt delivery. If you are out, we will leave your items in a safe space.
• Vehicles – We will only use well-maintained vehicles to help keep fuel usage to a minimum.
• Planned routes – To reduce fuel usage, we utilise the latest technology to plan the most effective routes for our drivers.

Tracking your order

Needing to head out, but having to wait for a delivery is annoying! We will email you a 1-hour delivery slot the morning of your delivery so you can plan your day.

Frozen Foods

Ordering frozen food? No worries, we will deliver in a freezer box to keep your order frozen! We will take it away and reuse the freezer box to help reduce waste, even if it means collecting it on your next delivery!

Unfortunately, we cannot post out frozen items, so this is a local delivery service only.

Out of stock items

We work hard to maintain correct stock levels, though from time to time, items may be out of stock with suppliers or deliveries to us may be later than scheduled. We will communicate with you to see what you want to do on the rare occasion that an item is out of stock, to see what option is best for you: a refund, redelivery or substitute.