Delivery & Returns

Free Delivery

For orders £7.50 or more

We offer free, same-day delivery on products ordered before 10am to local addresses. The following postcodes apply for this:

EX1, EX2, EX3, EX4, EX5, EX8, EX9, EX10, EX11 & EX15

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Good news, if you live in Exeter, Exmouth, Collumpton, Sidmouth & Honiton area’s, we are the online pet shop for you! In fact, if your postcode is listed in our free delivery area, we deliver to you!

Not only are our prices something to shout about, but we offer free same day delivery straight to your door. No more lugging around of heavy bags of pet foods, finding a parking spot, we will do the heavy lifting for you!


Standard Delivery

For areas outside of the postcodes listed under ‘Free Shipping’ we can send out any products from our site by SHIPPING METHOD, this is calculated based on the weight of items you’ve ordered combined.


If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

For the purposes of these Cancellation Rights, these words have the following meanings:

a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

b. Sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.